Shipping Policy

GENERAL SHIPPING GUIDELINES

 

DOMESTIC SHIPMENTS

We ship all orders to a United States address via UPS.

 

INTERNATIONAL SHIPMENTS

We ship all orders to an address outside of the United States via UPS Worldwide Expedited. We ship to over 60 countries. We cannot deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories. If you have any questions about your order contact Tysons Watch and Jewelry Exchange Tuesday – Friday, 10:30AM – 5:30PM, Saturday, 10:00AM - 4:00PM EST at (703) 893-0566

 

SHIPPING WITHIN THE U.S.

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped.

 

DELIVERY INSURANCE

All packages are all insured directly by the shippers.

 

INTERNATIONAL SHIPPING

All products are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.

  • Afghanistan
  • Albania
  • Aruba
  • Australia
  • Austria
  • Bahrain
  • Barbados
  • Belgium
  • Bermuda
  • Canada
  • Cayman Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Guam
  • Holy See (Vatican City State)
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • South Korea
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Marshall Islands
  • Mexico
  • Micronesia, Federated States of
  • Monaco
  • Netherlands
  • New Zealand
  • Northern Mariana Islands
  • Norway
  • Palau
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Saint Lucia
  • San Marino
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Virgin Islands, U.S.
  • Guernsey
  • Jersey

 

DELIVERY TIMEFRAME AND FEES

All orders shipped to addresses outside of the United States are shipped via UPS Worldwide Expedited. Shipping times vary based on destination.

Destination    Delivery Time    Cost
Canada, Mexico, Puerto Rico    3 – 4 business days    $24.99 USD
Europe    4 – 5 business days    $24.99 USD
Middle East, Asia Pacific, Australia    4 – 5 business days    $24.99 USD

CUSTOMS AND DUTIES

Orders shipped outside of the United States may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. The RealReal may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.

 

RETURNS

All items that are returnable within the United States, per our Return Policy, are also returnable internationally. The customer is responsible for return shipping fees.