Return Policy

ONLINE RETURNS

Online purchases may be returned online. Online returns must be requested within 15 days of purchase date. 

To request a return online:

1. Submit Your Request: Visit our Return Center, and enter your order number and the email address used for the purchase. Select the item(s) you wish to return and submit your request.

2. Confirmation Email: Once submitted, you will receive an automated email confirming that we have received your return request.

3. Approval & Instructions: Please allow us time to review your request. Once approved, you will receive a follow-up email containing your return summary, step-by-step shipping instructions, and a prepaid return label.

4. Ship Your Return: Due to the high-value and delicate nature of our luxury items, all returns must be shipped back securely using our insured, prepaid shipping label. A flat fee of $20.00 will be deducted from your total refund to cover the cost of this label. Please follow the instructions in your approval email to finalize your return.

Click HERE for all your online returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not reuse any UPS shipping materials. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds or store credit are granted (if applicable):

- Any online purchase that was picked up in store

- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

- Any item that is returned more than 15 days after the order date

- All in store purchases will not be qualified for return unless stated otherwise

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*If the purchase was made with Paypal, the refund will be made minus the 2.99% Paypal fee that was charged. This is due to Paypal's new refund policy, for more information please visit Paypal's Website for more info.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at justin@dcdiamonds.com.