Frequently Asked Questions

General Questions

What are you hours?

Our store hours are Tuesday – Friday from 10:30AM – 5:30PM, Saturday from 10:00AM – 4:00PM we are closed on Sunday and Monday. Currently we are asking that you make an appointment before coming to the store. You may make an appointment by calling us at 703-893-0566 or contact us through our messaging systu on our website.

Am I able to finance a purchase?

All of your purchases can be financed online or in store through Affirm. Please click HERE to find out more about the service.

Do I need an appointment, or can I walk in?

Due to COVID-19, we are currently open by APPOINTMENT only, please give us a call at 703-893-0566 to schedule your next visit.

Selling/Pledging Questions

When I come in how long will it take for me to receive an offer and walk out with cash?

Under normal circumstances, you will receive an offer for the items that you are bringing in within 25 minutes, however that is greatly dependent on the number of items to be evaluated. As soon as both parties agree to the offer, you will receive the cash payment/loan right away.

How will I get paid?

You can get paid in for form of cash or check.

What kind of documents do I need in order to get a loan or sell my item outright?

The only documents we need to buy the item outright would be a valid government issued photo ID, in most cases a driver’s license is sufficient.

My diamond has a certificate or grading report, should I bring it?

Any documentation you have that is associated with your diamond would be helpful in the evaluation process.

Do I need an appraisal?

You do not need an appraisal for us to make you an offer on the item(s) that you are bringing.

What do you buy (including which jewelry or watch brands)? 

Visit our “Sell To Us” page for all the items that we will consider purchasing from you. Having extra links, original boxes and paperwork may increase the value of your evaluation. 

Is the information about my transaction secure and confidential?

We have procedures in place to safeguard your information. State and Federal laws regulate the privacy of your transactions with us.

Can I sell my item to you instead of pledging it for a loan?

Yes. We are happy to purchase most items outright.

Collateral Loan Questions

If I come into your store for a loan, how long will the process take?

It will largely depend on the number of items you bring in for evaluation. Under normal circumstances, you will receive an offer for the items that you are bringing in within 25 minutes.

What type of items do you accept for collateral loans?

The most common items accepted are Fine Jewelry, Watches, and Designer Handbags. You can view a complete list right HERE.

What does it cost to borrow money at your store?

Please contact us for the exact borrowing cost. No matter what the amount we can be exact in the monthly fees and provide a complete breakdown.

If I pledge an item, am I guaranteed to get it back when I repay my loan?

Yes. As long as you stay current with your interest payment, your item will be safe and secure.

I would like to receive a collateral loan on a watch or piece of jewelry that I inherited, but I don’t know the value. Can you help?

Of course. Our educated staff specializes in valuing a wide variety of merchandise.

I already have a collateral loan with you. Am I allowed to receive another?

You are welcome to have as many collateral loans with us as is necessary for your situation. You are also welcome to borrow money here if you have chosen not to repay previous collateral loans with us.

What happens if I lose my pawn ticket?

You can still redeem your loan by showing your government issued photo identification. Please notify us in writing about your lost ticket to ensure the security of your loan.

Loan Redemption Questions

How long will I have to repay my loan?

All loans are on a 30 day cycle. You may renew the loan indefinitely by paying the fees every thirty days.

Can I allow someone else to come in to collect my collateral loan?

Yes. Anyone can pick up your loan with the original pawn ticket and cash payment.